Privacy Policy

1. Overview

rvMaster provides software for RV park management, including customer records, reservations, billing workflows, reports, and integrations such as QuickBooks Online. This Privacy Policy explains how rvMaster may collect, use, store, and protect information.

2. Information We May Collect

• Business contact information, such as name, email address, phone number, company, and park details.
• Account and support information submitted through rvMaster forms, email, or support requests.
• Operational data entered into rvMaster, such as customer records, reservations, invoices, payments, notes, and usage records.
• Integration data authorized by customers, including QuickBooks Online company identifiers, accounting objects, and tokens needed to maintain the connection.
• Technical information, such as browser type, device information, IP address, and site usage data.

3. How Information Is Used

Information may be used to provide rvMaster services, support customers, improve the product, maintain security, process authorized integrations, communicate updates, and comply with legal obligations.

4. QuickBooks Data

rvMaster accesses QuickBooks Online data only after an authorized user grants permission through Intuit's authorization process. QuickBooks data is used to provide requested accounting workflows, such as syncing customers, invoices, payments, or related accounting records. Users may disconnect QuickBooks access at any time from the rvMaster disconnect page or from their Intuit account settings.

5. Sharing

rvMaster does not sell personal information. Information may be shared with service providers that help operate the website, host services, deliver support, process integrations, or comply with law. Service providers are expected to use information only for the services they provide to rvMaster.

6. Security

rvMaster uses reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and customers are responsible for protecting their own account credentials and devices.

7. Retention

Information is retained as long as needed to provide services, support customers, meet business needs, or comply with legal obligations. Customers may request deletion or correction where legally available.

8. Contact

Questions about this policy may be submitted through the contact page.